Thomas Otter is a Research Vice President in Gartner Research. He covers human capital management (HCM) trends and technologies, including core HR, payroll, talent management and workforce analytics. As part of this research, Mr. Otter analyzes organizational models, such as shared services and business process outsourcing, and he has a strong interest in how emerging technologies such as social software can improve HR and organizational performance. Mr. Otter also covers European HCM compliance issues, such as data protection law. He was Gartner's lead analyst on SAP from 2009 to 2011.
Prior to joining Gartner, Mr. Otter worked at SAP in a variety of roles, including business development, sales and key account strategy. Most recently, he was chief business solution architect for HCM in EMEA. He has extensive experience in global HR technology deployments, especially with larger multinational organizations.